LIDEMI · LEGAL

Refund & Return Policy

Last updated: 8 October 2026

Thank you for shopping with Lidemi. We want you to be completely satisfied with every purchase.

1. 30-day satisfaction guarantee

You may return any item within 30 days of the delivery date for a full refund or exchange, provided it is unused, undamaged and in its original packaging. This guarantee is in addition to your statutory 14-day right of withdrawal.

2. Statutory right of withdrawal (EU / UK)

Under Directive 2011/83/EU, the German Civil Code (BGB) and the UK Consumer Contracts Regulations 2013, you may withdraw from the contract within 14 calendar days of receiving the goods, without giving any reason.

We will refund all payments received, including the original standard delivery costs, within 14 days of receiving your withdrawal notice. We may withhold the refund until the goods have been received at our returns warehouse.

3. Items that can’t be returned

• used, damaged or incomplete items;
• products with broken hygiene seals, such as opened personal-care items;
• custom-made or personalised goods;
• gift cards and downloadable or digital products (such as PDF guides).

4. Damaged, defective or wrong items

Email helpcustomersup@gmail.com within 48 hours of delivery with your order number, clear photos of the issue and a brief description. We’ll arrange a replacement, exchange or full refund at no cost to you.

5. How to return an item

1. Contact us first. Write to helpcustomersup@gmail.com with your order number and the reason for the return. We’ll reply with a return number (RMA) and the address of our returns warehouse.
2. Pack securely. Place the unused item in its original packaging with all accessories, and write the RMA number on the parcel.
3. Ship with a tracked service. Send the parcel only to the warehouse address we gave you, using a tracked and insured service. Return shipping is at your expense unless the product is faulty.
4. Send proof of shipment. Email the tracking number to helpcustomersup@gmail.com.
5. Inspection and refund. Once the parcel has arrived at our warehouse, we inspect it within 5 business days. Approved refunds go back to your original payment method within 5–10 business days.

6. Refunds and customs charges

Refunds are issued only after the returned parcel has been received at the warehouse indicated in your RMA and has passed inspection. Customs duties, import taxes and fees paid by the customer are collected by the authorities of the destination country and are not refunded by us.