LIDEMI · LEGAL

Terms & Conditions

Last updated: 8 October 2026

These Terms & Conditions (“T&C”) apply to every purchase made on orefia.com (the “Site”). By using the Site, creating an account or placing an order you accept these T&C, our Privacy Policy and our Cookie Policy. If you do not agree, please do not use the Site.

1. Company information

Legal owner	MCTRID LTD (trading as Lidemi)
Registered office	71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Company registration	Registered in England & Wales, Company No. 16710521
Email (support)	helpcustomersup@gmail.com
Hours	Monday–Friday, 09:00–17:00 CET (08:00–16:00 UK time)

2. Scope, markets and contract languages

2.1  We sell and ship worldwide.

2.2  Contract languages: English, Italian, German, French, Spanish and Swedish. In case of conflict, the English text prevails unless mandatory local law requires otherwise.

2.3  Mandatory consumer rights under the law of your country of residence remain unaffected.

3. Products and contract formation

3.1  Goods are sold for personal, non-commercial use only.

3.2  Your order is an offer. A binding contract is formed when we dispatch the goods and send you a shipping-confirmation email.

3.3  We may refuse or cancel an order in case of suspected fraud, stock error, payment failure, sanctions compliance or export restrictions.

4. Prices, taxes, duties and payment

4.1  Prices are shown in your local currency where available, otherwise in euro (EUR).

4.2  EU/EEA/UK prices include VAT, charged under IOSS/OSS where applicable. Swiss prices are shown without customs duties and no Swiss VAT is charged by us. Australian prices are GST-exclusive; GST and import fees are due on delivery unless “DDP” is stated at checkout.

4.3  Whenever we show a discount, we display the lowest price offered in the 30 days before the reduction, in line with the EU Omnibus rules, applied voluntarily to the UK, Switzerland and Australia.

4.4  We do not personalise prices based on automated profiling.

4.5  Payments are processed securely by Stripe, PayPal or comparable providers. Your card or account is charged immediately.

4.6  Any import duty, tax or customs fee not already paid at checkout is the customer’s responsibility; customs may request payment before the parcel is released.

5. Shipping and delivery

5.1  Handling time: 1–3 business days after the order is accepted.

5.2  Transit time: 7–12 business days from dispatch to the EU, UK, Switzerland and Australia; for other destinations it varies by country.

5.3  We email you a tracking link when your order ships.

5.4  Import duties, GST, import VAT, brokerage fees and customs delays outside the EU are the customer’s responsibility, unless “Delivered Duty Paid (DDP)” is clearly stated in the checkout summary.

5.5  Delivery within the EU/EEA/UK will take place no later than 30 days after the contract is formed, unless agreed otherwise. Details in our Shipping Policy.

6. Returns and statutory withdrawal

6.1  30-day return: you may return unused, undamaged items within 30 days of delivery for any reason. Contact helpcustomersup@gmail.com before shipping the return: we’ll send you a return number and the address of our returns warehouse, the only address where returns are accepted. Return postage is at your expense unless the item is defective or incorrect.

6.2  Statutory cooling-off: this does not limit clause 6.1. EU/EEA and UK customers have 14 days from delivery to withdraw without giving a reason. Switzerland has no statutory cooling-off right, but our 30-day policy applies. Australia has no mandatory change-of-mind right; the Australian Consumer Law guarantees apply.

6.3  Refunds are issued only after the returned goods have been received at the warehouse indicated in the return authorisation and inspected, to the original payment method within 5–10 business days. We may deduct for missing parts or damage. Customs duties and import taxes are not refundable. Full details in our Refund & Return Policy.

7. Legal warranty and statutory guarantees

7.1  EU/EEA and UK: goods are covered by a 2-year legal guarantee of conformity starting on the delivery date.

7.2  Switzerland: the legal warranty under the Swiss Code of Obligations (art. 197 ff.) lasts 2 years.

7.3  Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

7.4  To make a claim, email helpcustomersup@gmail.com with your order number, a description and photos.

8. Liability

8.1  Nothing in these T&C limits or excludes liability for death or personal injury caused by negligence, for fraud, or any liability that cannot be limited or excluded by mandatory law.

8.2  For breach of essential contractual duties caused by simple negligence, liability is limited to typical, foreseeable damage.

8.3  We are not liable for indirect or consequential loss, lost profits or data loss, unless mandatory law provides otherwise.

8.4  Our aggregate liability per order is limited to the total amount you paid for the goods concerned, except where mandatory law provides otherwise.

9. Intellectual property

All content on the Site — text, images, code, trademarks and logos — is owned by MCTRID LTD or its licensors. Unauthorised use is prohibited.

10. Subscriptions and automatic renewals

If you buy a subscription, the term, renewal price and cancellation method are shown at checkout. You may cancel at any time through your account or by email: cancelling is as easy as signing up.

11. Governing law and disputes

11.1  Consumers may bring proceedings in the courts of their country of residence, and the mandatory consumer-protection law of that country applies; otherwise the laws of England and Wales govern.

11.2  Non-exclusive jurisdiction: the courts of England and Wales.

11.3  We always aim to resolve complaints directly: please write to helpcustomersup@gmail.com first. We will consider alternative dispute resolution in good faith.