LIDEMI · LEGAL

Shipping Policy

Last updated: 8 October 2026

How and when orders placed on orefia.com are processed and delivered by MCTRID LTD.

1. Countries we ship to

Destination	Delivery
European Union / EEA	Tracked parcel delivery across eligible EU and EEA markets.
United Kingdom	Tracked delivery, free shipping.
Switzerland	Tracked delivery. Local import charges may apply.
Australia	Tracked delivery. GST and duties may be payable by the customer.
Rest of the world	Tracked delivery. Import duties, taxes and fees are payable by the customer.

2. Handling time

Orders are prepared and handed to the carrier within 1–3 business days, Monday to Friday, excluding UK public holidays. You’ll receive a “Shipping confirmed” email with a tracking link once the parcel leaves our warehouse.

3. Shipping methods and costs

Destination	Service	Cost	Import charges
EU / EEA	Tracked parcel	Free	VAT included (DDP)
United Kingdom	Tracked parcel	Free	VAT included (DDP)
Switzerland	Tracked parcel	Free	Duties and Swiss VAT paid by the customer (DAP)
Australia	Tracked parcel	Free	GST and duties paid by the customer (DAP)
Rest of the world	Tracked parcel	Shown at checkout	Duties and taxes paid by the customer (DAP)

4. Delivery times

EU, UK, Switzerland and Australia: 7–12 business days after dispatch. For other destinations, delivery times vary by country. Delivery times are estimates: customs inspections, remote areas or peak seasons may cause delays.

EU/EEA and UK: if we fail to deliver within 30 days of the contract being concluded, you may set a new reasonable deadline. If we still do not deliver, you may cancel the order for a full refund.

5. Customs, duties and taxes

• EU / UK: VAT is collected at checkout, so no additional fees are normally due on delivery.
• Switzerland, Australia and the rest of the world: local VAT/GST, import duties and courier brokerage fees are billed by the carrier and are the customer’s responsibility.
• In general, any import duty, tax or fee not already paid at checkout is the customer’s responsibility, and customs may ask for payment before releasing the parcel.

6. Lost or damaged parcels

Contact helpcustomersup@gmail.com within 14 days of the last tracking update if your parcel appears lost, or within 48 hours of delivery if items are damaged. We’ll open a claim with the carrier and send a replacement or issue a full refund.